Guest intermittently crashes with "Exception 0xc0000005 (access violation) has occurred"

Hi,

I have P2Vd a Dell laptop, running Windows 7 and am running it on my Windows 8.1 host. The conversion seemed to work without any issues. I can log into Windows, launch Outlook, Lync etc, however, within about 5 minutes of using it, I get the error below (in the VM). The VM crashes and I have to restart Player and the VM.

If I do nothing more than log in, the VM seems to stay up. The longest, so far is ~16 hours.

I have created a new VM in player and attached the VMDK, in an attempt to remove any issues / corruptions in the .vmx file. It seems to have improved the situation by allowing me to use the VM for longer, but still ~ 5 minutes makes it pretty useless.

There are several posts on the same general "Exception 0xc0000005 (access violation) has occurred" error, including KB 1008485 (which I followed), but the errors in my vmware.logs are different. The most noteworthy lines of the attached vmware.log seems to be:

2455 vcpu-0| I120: FILE: FileDeletionRetry: Non-retriable error encountered (C:\Users\aperson\Documents\Virtual Machines\vmhostname.intl.domain.co.uk\vmhostname.intl.domain.co.uk.vmdk~): The system cannot find the file specified (2)

2456 vcpu-1| I120: CDROM: Emulate GET CONFIGURATION RT 2 starting feature 0

..

2490 vcpu-0| I120: TOOLS call to ghi.guest.getExecInfoHash failed.

2491 vcpu-0| I120: VMXVmdbGetExecInfoHashCB: failed: ret = VMDB failure

2492 vcpu-0| I120: TOOLS call to unity.get.binary.info failed.

2493 vcpu-0| I120: VMXVmdbGuestBinaryInfoCB: failed: ret = VMDB failure

2494 vcpu-0| I120: VMXVmdbGuestBinaryInfoCB: failed: ret = VMDB failure

2495 vthread-15| W110: ----Win32 exception detected, exceptionCode 0xc0000005 (access violation)----

2496 vthread-15| I120: VTHREAD initialize thread 15 "vthread-15" host id 8316

2497 vthread-15| W110: ExceptionAddress 0x7ffae808e9bf eflags 0x00010206

2498 vthread-15| W110: rwFlags 0 badAddr 0xc4

And it would be correct. The file doesn't exist. It does exist without the ~ (tilde) on the end of the path name. It's contents looks like:

# Disk DescriptorFile

version=1

encoding="windows-1252"

CID=8c0cc8f2

parentCID=ffffffff

isNativeSnapshot="no"

createType="monolithicFlat"

# Extent description

RW 137363456 FLAT "vmhostname.intl.domain.co.uk" 0

# The Disk Data Base

#DDB

1. ddb.adapterType = "lsilogic"
2. ddb.geometry.biosCylinders = "6063"
3. ddb.geometry.biosHeads = "255"
4. ddb.geometry.biosSectors = "63"
5. ddb.geometry.cylinders = "8550"
6. ddb.geometry.heads = "255"
7. ddb.geometry.sectors = "63"
8. ddb.longContentID = "7b12e679d8586c3aedcdd0598c0cc8f2"
9. ddb.thinProvisioned = "1"
10. ddb.toolsVersion = "9410"
11. ddb.uuid = "60 00 C2 9c 28 5c 9c d2-d8 99 a5 6d df 95 3a d3"
12. ddb.virtualHWVersion = "10"

Googling for the other errors hasn't yielded any tangible results, so I guess they are insignificant.

I did find a post about removing host.maxkHzEstimate.cpuidHash and host.maxkHzEstimate.value from the host. I have tried this. I can't find the post. Doesn't help than VMware seem to have downed this site!

The attached log file has been rotated before starting the VM, logging in, launching Outlook, attempting to write an email and sure enough within 7 minutes, it crashed, so it doesn't have much else other than the error.

VMPlayer Version: 6.0.4 build-2249910

If anyone has any ideas as to what is going on and might be able to assist in providing some way to a solution, I'd be most grateful.

W.